1.    Need Some Help? Before you Log a support ticket you may wish to check out out other options

• Click on this link to our Knowledge Base to find the answers you need.
• Click on this link to our How To Videos for further guidance.
• At any time, once you have logged into SoupedUp, you have access our Knowledge Base via the Help button in the navigation pane and our How To Videos via SoupedUp Home Page Dashboard.

2. Log a support ticket.

There are two ways to log a support ticket:

Option One

1. Click on Help and then Click on Knowledge Base of the the Ask the Team links or the Help icon on the Dashboard:

2. Complete the form details under the Create a Ticket heading.

    When creating a support ticket, it's a good idea to provide as much detail as you can:

1. Choose your Site* (make sure it's the one your question relates to).
2. Enter a Subject * (Type your question or topic).
3. Select a Type* (Question, Issue or Suggestion).
4. Select the Product/Service* your issue relates to (module or subscription name).
5. Select a Related to* category.
6. (Optional) Enter a Description - the more we know, the better!
7. (Optional) Please, if you have a screenshot or file that will help us, click Choose file and select the relevant screenshot or files to attach.
   
8. Click Submit.

Option Two

1. Click on the Help Widget that appears on the bottom right corner of every screen in SoupedUp:

2. Click Contact us:

3. Complete the details in the 'Contact us' form, including:

1. Subject*.

2. Site Name*.

3. Choose a 'Related To' topic from the dropdown menu.

4. Description*.

5. (Optional) Take a screenshot and upload.

6. (Optional) Upload files (max 5).

4. Click Send.

Top Tip You can track progress of your tickets in Ticket Management: