Hi Everyone,

As we say goodbye to 2023 and welcome this New Year 2024, I wanted to take this opportunity to let you know of some exciting changes at SoupedUp.

First off, this is the first installment of the new Client Support Tips & Tricks email series that will arrive in your inbox in 2024. It'll be full of helpful information to ensure you get the most of SoupedUp software.

Secondly, we have had some changes in our Operations Team, with some new faces and some existing staff role movements. 

  • Rachael Elvey joined us in early November 2023 as our new Implementations & Training Manager (Working Monday to Friday) (previously Implementations & Integrations Role held by Lisa Pearce)


  • Lisa Pearce has moved into a new role as Business Process & Project Manager (Working Tues, Wed & Thurs)


  • Paige Handford has changed roles from Operations Manager to Product Manager (Working Mon, Tues, Thurs, Fri)


  • Rhonda Pastura has changed roles from Training & Support Manager to Client & Support Manager (Working Monday to Friday)


Please keep an eye out for new developments in SoupedUp by way of newsletters, dashboard notifications as well as the application changes via release notes.


Troubleshooting - Tips & Tricks



Here is some key information on troubleshooting common user problems or changes/enhancements in SoupedUp Version 2, some of which were provided in the release notes during the latter part of 2023.  

Details of these noted key changes can be located in the Knowledge Base by searching for Release Notes. 

  • SoupedUp Knowledge Base is your first point of call for education, training and troubleshooting - click here to access or access via the help key in the application. 


  • How To videos - these videos are available via the home page dashboard. They cover a large variety of topics and areas of the software to also support education, training and troubleshooting.


  • Managing support tickets is easy - did you know you can manage and review your own support tickets created in the help desk? Simply click on the help key and select ticket management which enables you to view and update your existing tickets, create new tickets and find SoupedUp Support responses associated with your tickets. 


  • New user create initial password email - please check all of your inboxes including spam and junk mail to find this email. The link will expire in 24 hours. If you need to request a new link, go to the SoupedUp app and click 'forgot password'

  

  • Always check all inboxes for SoupedUp password reset, welcome emails (ie; junk, spam, etc).


  • In the interest of maintaining safety and security of systems, SoupedUp Support/Helpdesk do not manage user profile changes or new user management. A nominated Administrator for SoupedUp will manage all user profiles. Be sure to find out who your Administrator for SoupedUp is in your Organisation.


  • Training options are always available– feel free to open a support ticket if you have any training requirements or questions. 


Best wishes,

Rhonda Pastura
Client & Support Manager