How to Refresh Your Browser Cache

Why Do This?

Your browser saves files from websites to make them load faster (this is called “caching”). After a software update, these saved files can be outdated and cause things to look or work incorrectly.
A cache refresh forces your browser to load the newest version.

Quick Hard Refresh (Try This First)

• Windows:

  • Chrome / Edge / Firefox: Press Ctrl + Shift + R (or Ctrl + F5)

• Mac:

  • Chrome / Safari / Firefox: Press Command + Shift + R

If issues continue, follow the Clear Cache steps below.

Clear Cache – Step-by-Step

Google Chrome (Windows/Mac)

1. Click the three dots (top-right) → Settings.

2. Go to Privacy and security → Clear browsing data.

3. Select Cached images and files (you don’t need to clear passwords or cookies).

4. Click Clear data.

5. Close and reopen Chrome.

Microsoft Edge

1. Click the three dots (top-right) → Settings.

2. Select Privacy, search, and services → Choose what to clear.

3. Tick Cached images and files.

4. Click Clear now and restart Edge.

Mozilla Firefox

1. Click the menu (three lines) → Settings.

2. Select Privacy & Security → Scroll to Cookies and Site Data.

3. Click Clear Data… → Check Cached Web Content.

4. Click Clear and restart Firefox.

Safari (Mac)

1. Click Safari (top menu) → Preferences → Advanced.

2. Check Show Develop menu in menu bar.

3. Click Develop (top menu) → Empty Caches.

4. Close and reopen Safari.

✅ After Refreshing

Log back into the software, and you should now see the latest version working correctly.